Customer experience is essential to the success of any internet based applications. Customer Experience Management teams should aim at achieving this 24X7 so that Business is always in the know. Constant endeavors should be made to identify issues and resolve problems in production environment before they disrupt critical services.
This Whitepaper Addresses:
The need for simulation of Customer Journeys on various Desktop and Mobile applications to identify gaps in availability, uptime, performance and transaction errors. It also says about the problems with traditional synthetic monitoring solutions, real time visibility, real devices, multi- location monitoring and much more…