CXGuardian – Be The First To Know

CXGuardian – Be The First To Know
manulife

About Client

The Client is an Indian multinational, public sector banking and financial services company. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra.

Case Study Summary

  • Project Details The main objective was to ensure stability and consistent customer experience across 6 applications on the Client’s intranet. QualityKiosk promises to let the Client know if 99% uptime SLA of the Client is threatened.
  • Benefits
    • Client downtime notifications ensured Zero SLA violations
    • Visibility into end-user experience and Intelligent Incident Alerts helped Client’s IT team reduce complaints
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