How It Works

How It Works

Features

RealUserExperienceSimulation

Real User Experience Simulation

We simulate real user transactions of your mobile or web applications. We use real mobile devices (Android, iOS, etc.) for mobile application monitoring and actual browsers to monitor your website for predefined user journeys. For example: To monitor performance and availability of your ecommerce mobile application, we will perform actual purchase including the money transaction at predefined, periodic intervals.

Monitoring as a Managed Service

Our team of experts monitor your mobile and web applications 24x7x365 on your behalf! Focus on your core business; don’t invest your resources on learning/configuring and managing the monitoring tools. Our team of experts manually validates the errors thrown by the tool and notifies you only when your application has real problem. This saves you from frequent and annoying false alerts.

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Real-time dashboards with drill down

The insights into availability and performance of your digital applications will be available through online dashboards with drill-down capability from Application to Transaction to Page level visibility. You will have visibility on the performance and availability of your entire application, business transactions within your application or individual pages/screens in your applications. Track down individual incidents of page errors or performance breaches. Historical data will be available for one year.

Intelligent Alert Management

Configure alert levels on three – L1, L2, L3 – so that individuals or groups receive alerts. Receive alert notifications through any medium of your choice like Mobile App, SMS, Email or Phone Call. Alert gets escalated through the level hierarchy defined unless they are acknowledged in the predefined time period. Privileged users may stop the escalation process acknowledging that the corrective measures are being taken. They may schedule the application downtime, during which monitoring will not be conducted.

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Reports

Schedule the KPI reports to be generated and sent over by email periodically. The report would provide availability and performance details of application, business transactions and individual pages.

Chat with monitoring team

Chat online with our monitoring experts who are actually monitoring your application for any queries on monitoring data. Discuss alert situation; seek their opinion on handling, etc. Our team is online 24x7x365 for you.

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Profile based view

Different users in your enterprise can have different views of the system based on their role. Application owner would have limited but technically more detailed view of their applications while a CIO or Senior. Management will have broader insights across all applications.

Dynamic addition and modification of applications to be monitored

You can request monitoring of additional applications or modifying certain parameters of existing application through our state of art web interface. Define user flows you want to monitor in our system.

Comprehensive user management

We understand that you as an organization would have different stakeholders and roles in keeping the applications up 24×7. We therefore offer you facility to associate different roles and permissions with your users.

Historical event tracking

Track the chain of events in past such as when a particular business functionality stopped working, alert was sent to whom, when was it escalated, when it started working again, etc.

Mobile App

Though all the CXGuardian functionality is available through the web portal, recognizing needs of our users, we provide mobile app with certain specialized role based functionality.

Monitor business transactions

Track the business application availability as per meaningful user journeys or business transactions. For example: Track performance of ecommerce checkout functionality or availability of fund transfer functionality within your banking app.

Competitive benchmarking

We offer how your application performs vis-à-vis your competition based on our clientele. However, we do not disclose individual names and refer only the data.

Get in Touch.

We'd love to hear from you.