Intelligent Alert Management
Configure alert levels on three – L1, L2, L3 – so that individuals or groups receive alerts. Receive alert notifications through any medium of your choice like Mobile App, SMS, Email or Phone Call. Alert gets escalated through the level hierarchy defined unless they are acknowledged in the predefined time period. Privileged users may stop the escalation process acknowledging that the corrective measures are being taken. They may schedule the application downtime, during which monitoring will not be conducted.